Return & Refund Policy

We want you to be completely satisfied with your purchase from Duchess Enterprise. Please read our return policy carefully before placing your order.

Returns

We accept returns within 14 days of delivery for most items, provided they are returned in the same condition as received. To initiate a return, please contact us with your order number and reason for return before sending any item back.

Non-Returnable Items

Digital downloads — All sales of digital products (e-books, guides) are final and non-refundable once downloaded.
Final sale items — Any item marked as final sale at the time of purchase.
Large furniture/local pickup items — Please inspect these items thoroughly at pickup before accepting them, as returns are not accepted after pickup is complete.

Condition of Returns

Returned items must be:

In the same condition as when received
In original packaging where applicable
Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged Items

If your item arrived damaged, please contact us within 7 days of delivery with photos of the damage. We will work with you to arrange a replacement or refund.